1. Introduction

Platfaro AI Transcribe ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency regarding how we collect, use, and safeguard your personal and professional data. By using our platform, you consent to this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, phone number, and account credentials.
• Usage Data: Information about how you interact with our services, including device and browser details, IP address, and access times.
• Transcription Data: Audio files and text transcriptions processed through our AI system. We do not store audio recordings beyond processing unless explicitly requested by the user.
• Payment Information: Billing details collected securely via third-party payment processors.

3. How We Use Your Data

Your information is used to provide, improve, and secure our services, including but not limited to:

• Processing transcription requests and improving AI accuracy.
• Enhancing user experience and customer support.
• Ensuring security and preventing fraudulent activity.
• Complying with legal obligations and law enforcement requests.

4. Data Security & Protection

We implement industry-standard security measures, including encryption, access controls, and secure data storage. However, users are responsible for safeguarding their credentials and ensuring compliance with their own security policies.

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. However, we may share data in the following circumstances:

• With trusted third-party service providers (e.g., cloud storage, AI processing, payment processors) that help us deliver our services.
• When required by law, regulatory authorities, or to protect our legal rights.
• In the event of a merger, acquisition, or sale of assets where user data may be transferred.

6. User Responsibilities & Compliance

Users are responsible for ensuring their own compliance with data security and privacy regulations, including but not limited to:

• Protecting login credentials and account security.
• Ensuring HIPAA compliance when handling sensitive medical data.
• Not using our platform for unlawful or unauthorized purposes.

7. Cookies & Tracking Technologies

We use cookies and analytics tools to improve user experience and monitor platform performance. Users can adjust their browser settings to limit cookie tracking.

8. Data Retention & Deletion

We retain personal data only as long as necessary for operational, legal, or security purposes. Users can request data deletion by contacting support.

9. International Compliance (GDPR, HIPAA, CCPA)

We comply with applicable data protection laws, including GDPR (for EU users), HIPAA (for healthcare data in the US Powered by AWS https://docs.aws.amazon.com/comprehend-medical/latest/dev/security-compliance.html), and CCPA (for California residents). Users may exercise their rights under these regulations by contacting us.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the revised terms.

11. Contact Information

If you have any questions about this Privacy Policy, you can contact us at:

Email: privacy@platfaro.com